Privacy Policy
1. Information We Collect
When you place an order or use our website, we may collect the following information:
Personal details: name, email address, phone number, and delivery address.
Payment information: processed securely through third-party payment providers (we do not store your card details).
Uploaded content: photos, images, or text provided for your custom order.
Website usage data: such as cookies, IP addresses, and browsing activity to improve your shopping experience.
2. How We Use Your Information
We use your personal information to:
Process and deliver your order.
Communicate with you about your purchase, updates, or customer service.
Improve our website, products, and services.
Send promotions or updates (only if you opt-in to our mailing list).
3. How We Protect Your Information
We use secure systems to protect your information from unauthorized access, alteration, or disclosure.
Uploaded photos are only used to create your order and are not shared with third parties.
Once your order is completed, your photos are deleted from our systems after a reasonable period, unless otherwise required by law.
4. Sharing of Information
We do not sell, rent, or trade your personal data.
We may share information only with:
Trusted service providers (e.g., couriers for delivery, payment processors for transactions).
Legal authorities if required by law.
5. Cookies
Our website uses cookies to:
Improve site performance and user experience.
Remember your preferences.
Track website traffic for analytics.
You can disable cookies in your browser, but some features may not work properly.
6. Your Rights
You have the right to:
Access and request a copy of your personal information.
Correct any inaccurate information.
Request that we delete your personal data (subject to legal or order requirements).
Withdraw consent to receive marketing emails at any time.
To make a request, contact us at info@thememorybox.co.za.
7. Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal data from minors.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted here with a revised effective date.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
📧 Email: info@thememorybox.co.za
📍 Location: South Africa